Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Announcements
Latest from the Blog: Trending KB Articles This Week
Check out the articles that are popular this week, and some other information and articles that can help you find further resolution if you're experiencing these issues.

Looking for Support?
Create a new post with your question and our community members and moderators will be happy to help answer it for you!
augustin...

Student
(0)
Solved (Go to Solution)

Account log in, clicking on support redirects the page and login times out

When I access my mozy admin console, proving my login and password, I'm properly taken to my dashboard.

 

From there, I can click on Support at the top right.

Then I click on My Support at the bottom.

The support page loads, but I am not logged in.

I click Sign In, enter my information, click Login and the page redirects to a SSO page, with POST data on the title bar and does not load.

 

The only way I'm able to login to the support page is to close all browser sessions (IE11 or Chrome) and login first to the Support site.

0 Reps
carlco
Moderator
(159)

Re: Account log in, clicking on support redirects the page and login times out

Hi there,

 

 

Thank you for letting us know.

 

Thank you,


Carl Cochran
Mozy L2 Support Engineer
0 Reps
augustin...

Student
(0)

Re: Account log in, clicking on support redirects the page and login times out

Sure thing, I've tried this with a collection of browsers and the behavior is the same.

 

IE11 + Chrome

0 Reps
Marcr
Moderator
(82)

Re: Account log in, clicking on support redirects the page and login times out

@augustin-chris thanks for the update.

 

Thanks,

 

Marc

Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support

0 Reps
augustin...

Student
(0)

Re: Account log in, clicking on support redirects the page and login times out

Absolutely will do once it's been resolved.

 

Still cannot access support unless I login there first.

0 Reps
Jamesde
Moderator
(106)

Re: Account log in, clicking on support redirects the page and login times out

augustin-chris,

 

Has this issue been resolved for you, or were you still having trouble?

 


~James

 

Mozy
L2 Premium Support Engineer

Don't forget to mark posts you feel are legitimate resolutions and give reps to posts you like as well!

Latest Download
https://mozy.com/download/
0 Reps
AngelinaS
Moderator
(220)

Re: Account log in, clicking on support redirects the page and login times out

@augustin-chris   I am following up with you to see if the issue has been resolved.  Please let us know.

0 Reps
augustin...

Student
(0)
Solution

Re: Account log in, clicking on support redirects the page and login times out

It does appear that the issue has been corrected. Thanks for the follow up.

0 Reps
claudio_g
Moderator
(17)

Re: Account log in, clicking on support redirects the page and login times out

@augustin-chris,


Don't forget to mark posts you feel are legitimate resolutions, and give reps to posts you like as well!

 

Thanks,

 

Claudio G

Mozy Support L2

0 Reps