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augustin...

Student
(0)
Solved (Go to Solution)

Account log in, clicking on support redirects the page and login times out

When I access my mozy admin console, proving my login and password, I'm properly taken to my dashboard.

 

From there, I can click on Support at the top right.

Then I click on My Support at the bottom.

The support page loads, but I am not logged in.

I click Sign In, enter my information, click Login and the page redirects to a SSO page, with POST data on the title bar and does not load.

 

The only way I'm able to login to the support page is to close all browser sessions (IE11 or Chrome) and login first to the Support site.

0
carlco
Moderator
(159)

Re: Account log in, clicking on support redirects the page and login times out

Hi there,

 

 

Thank you for letting us know.

 

Thank you,


Carl Cochran
Mozy L2 Support Engineer
0
augustin...

Student
(0)

Re: Account log in, clicking on support redirects the page and login times out

Sure thing, I've tried this with a collection of browsers and the behavior is the same.

 

IE11 + Chrome

0
Marcr
Moderator
(82)

Re: Account log in, clicking on support redirects the page and login times out

@augustin-chris thanks for the update.

 

Thanks,

 

Marc

Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support

0
augustin...

Student
(0)

Re: Account log in, clicking on support redirects the page and login times out

Absolutely will do once it's been resolved.

 

Still cannot access support unless I login there first.

0
Jamesde
Moderator
(109)

Re: Account log in, clicking on support redirects the page and login times out

augustin-chris,

 

Has this issue been resolved for you, or were you still having trouble?

 


~James

 

Mozy
L2 Premium Support Engineer

Don't forget to mark posts you feel are legitimate resolutions and give reps to posts you like as well!

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0
AngelinaS
Moderator
(211)

Re: Account log in, clicking on support redirects the page and login times out

@augustin-chris   I am following up with you to see if the issue has been resolved.  Please let us know.

0
augustin...

Student
(0)
Solution

Re: Account log in, clicking on support redirects the page and login times out

It does appear that the issue has been corrected. Thanks for the follow up.

0
claudio_g
Moderator
(17)

Re: Account log in, clicking on support redirects the page and login times out

@augustin-chris,


Don't forget to mark posts you feel are legitimate resolutions, and give reps to posts you like as well!

 

Thanks,

 

Claudio G

Mozy Support L2

0